THE CORAL CARTEL
Free Shipping:
Free shipping on all orders over $299 — select Free Shipping at checkout for qualifying orders.
Orders under $299 incur a flat $35 shipping fee.
Carrier & Packaging
We ship via UPS unless you request another carrier. Corals are packaged for live arrival using heavy-duty bags, insulated Styrofoam boxes with cardboard shells, and heat or cold packs when needed.
Live Arrival Guarantee (LA Guarantee)
We guarantee live arrival. If your coral arrives dead, email rrcustomcorals@gmail.com with clear photos within 2 hours of delivery to request credit or replacement. We review each case individually and will work to provide a fair resolution.
Delivery & Responsibility
Someone must be present for the first delivery attempt. If no one is available on the first attempt, the customer assumes responsibility for any dead or damaged livestock.
We are not responsible for losses caused by carrier delays or missed delivery attempts beyond our control; however, we will work with you to offer replacements or comparable options when possible.
Stress, Color Variation & Recovery
Shipping can stress corals — color variation or temporary fading after transit is normal. Most corals recover quickly when properly acclimated.
Local Pickup & Local Delivery
To arrange local pickup or delivery, email rrcustomcorals@gmail.com.
Local pickup/delivery is guaranteed for live arrival only while corals are in our possession — customers must inspect corals before leaving. Once the coral leaves R&R Custom Corals’ possession, responsibility for acclimation and care transfers to the customer.
Chargebacks & Fraud Policy
Chargebacks without contacting us are illegal and may be prosecuted.
Please contact rrcustomcorals@gmail.com before filing any disputes so we can resolve the issue quickly and fairly.
Questions?
Email: rrcustomcorals@gmail.com